Winter Storm Warnings

PSEG Long Island: Storm Update —Dec. 17, 2020 6:00 a.m.

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Hurricane Zeta Approaches Long Island

Hurricane Zeta Approaches Long Island

PSEG Long Island has social distancing plans in place to work safely and provide excellent service

(Uniondale, NY – October 28, 2020)— PSEG Long Island continues to monitor the track and potential impact that Hurricane Zeta could have on Long Island and the Rockaways tomorrow and Friday. The company has performed system checks on critical transmission and distribution equipment, and performed logistics checks to ensure the availability of critical materials, fuel and other supplies.

Anticipating Hurricane Zeta could possibly affect Long Island with heavy rainfall and strong wind gusts, PSEG Long Island is ensuring extra supplies are on hand, including poles and transformers, and will have additional personnel ready to respond to any possible power outages the approaching storm brings.

PSEG Long Island is seeking mutual assistance workers for its restoration efforts from electric utilities outside of the metropolitan area. Additional electric contractors are also being organized to complement the PSEG Long Island crews available to restore electric service.

“After the many lessons learned from past storms, we have made improvements to the customer communications and restoration systems,” said John O’Connell, vice president of Transmission and Distribution for PSEG Long Island.  “While the track of Zeta remains uncertain, we are preparing based on the higher ranges of the forecasted wind and rain. While we expect that our preparation will allow us to address outages promptly, the uncertainty of the forecast could result in some longer outages and customers should be prepared.”

During this storm, if the damage is extensive, PSEG Long Island may launch an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive an “Assessing Conditions” message, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes.

During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service. Storm procedures have been adapted to follow public health best practices and accommodate for other potential industrywide changes.

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

Prepare for a storm:

• Ensure you have a battery-powered radio and fresh batteries.
• Check your supply of flashlights, blankets, nonperishable food and bottled water.
• Create an emergency communications plan.
• Develop an evacuation plan.
• Charge your cell phones, tablets and other mobile devices.
• Make sure to have cash available. Banks may be closed or inaccessible after a storm.
• Fill up your car’s fuel tank.
• Bring in unsecured objects and furniture from patios and balconies.
• Compile a list of emergency phone numbers, including PSEG Long Island’s Electric Service line 1-800-490-0075.
• Discuss storm and lightning safety with your family.

Stay connected:

• Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.

• Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.

• To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
• Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
• Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/

Hurricane Laura Approaches Long Island

PSEG Long Island has social distancing plans in place to restore power safely and as quickly as possible

PSEG Long Island is monitoring thunderstorms forecasted for later today and the remnants of Hurricane Laura expected to pass through the service area Saturday. The weather system today is expected to bring heavy rains and thunderstorms with peak gusts of 50 to 65 mph. The heavy rain, lightning and gusty winds may cause tree limbs to break and pull down wires, causing outages. As the remnants of Hurricane Laura progress north, additional plans will be adjusted for Saturday.

“We are closely monitoring the two weather systems and will have a full complement of personnel to respond safely and as quickly as possible to any service interruptions it may cause,” said John O’Connell, PSEG Long Island’s vice president of Transmission and Distribution Operations.

Additional crews from both local and off-Island resources are being procured to work alongside PSEG Long Island’s highly trained line personnel to quickly and safely restore power to customers. In addition, based on the experiences during Tropical Storm Isaias, we have made configuration and capacity changes to our phone system; rolled back our outage management system to a previous more stable version; and put processes in place to continuously monitor our IT systems for capacity and bottleneck issues.

“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

PSEG Long Island to Reimburse Customers for Food and Medicines Spoiled During Tropical Storm Isaias

PSEG Long Island is expanding its claims policy due to the COVID-19 pandemic so that customers whose electrical service was interrupted by Tropical Storm Isaias for at least 72 hours can be reimbursed for spoiled food and medication. The tropical storm knocked out power for more than 420,000 customers on Long Island and in the Rockaways, making it the most destructive storm since Superstorm Sandy.

“We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers,” PSEG Long Island President and COO Daniel Eichhorn said. “Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden on the customers most impacted by Tropical Storm Isaias.”

PSEG Long Island will reimburse residential customers up to $250 and commercial customers up to $5,000 for food spoilage if their service was interrupted for 72 hours or longer between Aug. 4, and Aug. 12, 2020 because of Tropical Storm Isaias.

For residential customers, food spoilage claims of $150 or less must include an itemized list. Food spoilage claims over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).

Separately, customers will be reimbursed for losses, up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).

Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proof of loss (invoices, inventory lists, bank statements).

Customers can apply for reimbursement at www.psegliny.com/claims. The reimbursement claims cannot be processed over the phone.

Customers will have until Sept. 16, 2020 to file claims. Reimbursement is expected to take up to 60 business days from when a proper claim form is completed and submitted to PSEG Long Island.

Tropical Storm Isaias

PSEG Long Island: Storm Update – August 12, 2020 10:00 p.m.

As of 10 p.m., PSEG Long Island reports that all of the 420,000 customers affected during the storm period have been restored. An additional 442 storm-related customer outages identified during the restoration process are expected to be completed tonight.

PSEG Long Island is actively restoring power to the remaining customers. The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and as quickly as possible.

PSEG Long Island utilized more than 6,500 lineworkers, tree trimmers and other field personnel, working around the clock, in 16-hour shifts.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
VIDEO: Aug. 12 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 12, 2020 4:00 p.m.

As of 3:45 p.m., PSEG Long Island reports 9,180 total customers without power. Approximately 290 of that total are outages reported during the storm period, which impacted 420,000 customers.

Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.

The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.

PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other field personnel working around the clock, in 16-hour shifts, until every customer is restored.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
Flickr image gallery

PSEG Long Island: Storm Update – August 12, 2020 11:00 a.m.

As of 10:54 a.m., PSEG Long Island reports 11,807 total customers without power. Approximately 1,300 of that total are outages reported during the storm period, which impacted 420,000 customers.

Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.

The total outage map number includes new outages resulting from this morning’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.

PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other field personnel working around the clock, in 16-hour shifts, until every customer is restored.

PSEG Long Island has five customer outreach centers open today providing free water and ice. To provide the physical distancing necessary to ensure the safety of our employees and customers, the centers offer drive-thru service.

The locations open Wednesday, Aug. 12 from 10 a.m. to 4 p.m. (or while supplies last) are:
– Patchogue – 460 E Main St
– Brentwood – 1650 Islip Ave
– Greenlawn – 288 Pulaski Rd
– Roslyn Heights – 250 Willis Ave
– Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
VIDEO: Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 12, 2020 7:00 a.m.

As of 6:29 a.m., PSEG Long Island reports 15,528 total customers without power. Approximately 1,700 of that total are outages reported during the storm period, which impacted 420,000 customers. The total number includes new outages resulting from this morning’s weather activity.

Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.

PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service.

The locations open Wednesday, August 12 are:
– Patchogue – 460 E Main St
– Brentwood – 1650 Islip Ave
– Greenlawn – 288 Pulaski Rd
– Roslyn Heights – 250 Willis Ave
– Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
VIDEO: Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 11, 2020 9:45 p.m.

As of 9:29 p.m., PSEG Long Island reports 15,754 total customers without power. Approximately 1,900 of that total are outages reported during the storm period, which impacted 420,000 customers.

Our work plan for the rest of Tuesday and through the overnight hours is to address the largest remaining neighborhood outages with crews spread across Long Island and the Rockaways.

Outages impacting individual service lines to homes will be completed on Wednesday.

PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the extended power outage, PSEG Long Island will open five customer outreach centers tomorrow. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service.

The locations open Wednesday, August 12 will be:
– Patchogue – 460 E Main St
– Brentwood – 1650 Islip Ave
– Greenlawn – 288 Pulaski Rd
– Roslyn Heights – 250 Willis Ave
– Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
Flickr image gallery

Customer Safety:
Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.

Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.

Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.

Other important safety notes:
To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island: Storm Update – August 11, 2020 8:45 a.m.

As of 8:45 a.m., PSEG Long Island reports 31,857 total customers without power. Approximately 6,600 of that total are outages reported during the storm period, which impacted 420,000 customers.

We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems within neighborhoods and individual service lines to homes.

We expect that all work we have been able to identify to date will be completed by end of day Wednesday.

PSEG Long Island took on an additional 800 workers Monday and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 11 are:
Patchogue – 460 E Main St.
Brentwood – 1650 Islip Ave.
Greenlawn – 288 Pulaski Rd.
Roslyn – 250 Willis Ave.
Babylon – Babylon Town Hall – 200 E Sunrise Hwy.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:
VIDEO: Aug. 10 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 10, 2020 11:30 a.m.

As of 11:30 a.m., PSEG Long Island reports approximately 17,000 of the approximately 420,000 storm-affected customers remain without power, with 403,000 customers restored.

We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems on service lines.

The outage map includes outages from the following three sources:
Storm-related outages as reported during the storm period;
Storm-related outages identified during the restoration process as well as intentional outages to make the area safe for ongoing restoration;
New outages not directly related to the storm that continue to be reported and assessed, as on any non-storm day.

PSEG Long Island took on an additional 800 workers today and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 10 are:
Patchogue – 460 E Main St
Brentwood – 1650 Islip Ave
Greenlawn – 288 Pulaski Rd
Roslyn – 250 Willis Ave
Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
Babylon – Babylon Town Hall – 200 E Sunrise Hwy
Far Rockaway – 19-09 Plainview Ave-the lot is on the south side of Plainview Ave. between Beach 19th and Beach 20th St.

PSEG Long Island: Storm Update – August 9, 2020 12:00 p.m.

As of 12:00 p.m., PSEG Long Island reports approximately 35,000 of the approximately 420,000 storm-affected customers remain without power.

As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have most customers restored by end of today, with some jobs moving into Monday.

While we have made steady progress overnight, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.

The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.

We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.

More than 5,600 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.

Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 9 are:
Patchogue – 460 E Main St
Brentwood – 1650 Islip Ave
Greenlawn – 288 Pulaski Rd
Roslyn – 250 Willis Ave
Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
Babylon – Babylon Town Hall – 200 E Sunrise Hwy

For more information:
VIDEO: Aug. 8 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 8, 2020 10:30 p.m.

PSEG Long Island reports approximately 60,000 of the approximately 420,000 storm-affected customers remain without power.

As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have customers restored by end of day Sunday, with some jobs moving into Monday.

Almost 4,000 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.

While we have made steady progress, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.

The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.

We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.

Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 9 are:
Patchogue – 460 E Main St
Brentwood – 1650 Islip Ave
Greenlawn – 288 Pulaski Rd
Roslyn – 250 Willis Ave
Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
Babylon – Babylon Town Hall – 200 E Sunrise Hwy

PSEG Long Island: Storm Update – August 7, 2020 10:15 a.m.

As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects nearly all customers to be restored by end of day Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.

While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.

Over 3,500 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.

As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs. As we continue to assess the damage estimated restoration times will be refined.

We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.

PSEG Long Island reports fewer than 95,000 of the approximately 420,000 storm-affected customers remain without power.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.

PSEG Long Island: Storm Update – August 7, 2020 9:45 p.m.

As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects nearly all customers to be restored by end of day Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.

While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.

As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs.

As we continue to assess the damage estimated restoration times will be refined. We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.

As of 9:30 p.m., PSEG Long Island reports fewer than 95,000 of the approximately 420,000 storm-affected customers remain without power.

Because of the extent of the outages, PSEG Long Island will open six customer outreach centers on Saturday. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 8 are:
Patchogue – 460 E Main St
Brentwood – 1650 Islip Ave
Greenlawn – 288 Pulaski Rd
Roslyn – 250 Willis Ave
Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
Babylon – Babylon Town Hall – 200 E Sunrise Hwy

Over 3,500 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.

PSEG Long Island: Storm Update – August 7, 2020 6:30 p.m.

As of 6 p.m., 75% of the more than 420,000 customers affected by the storm have been restored.

PSEG Long Island reports fewer than 104,000 storm-affected customers are without power.

PSEG Long Island continues to make strong progress amid severe storm damage and estimates 85% of storm-affected customers will be restored by the end of today.

While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.

For example, many of the remaining jobs require multiple stages: tree removal, pole replacement, and restringing wires. While tree trim personnel are embedded with many line crews to maximize efficiency, this type of extensive job can still take a crew half a day and result in only 20 to 40 customers restored.

This may unfortunately push some restorations to Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.

Over 3,500 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.

While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts

Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Because of the extent of the outages, PSEG Long Island will open six customer outreach centers on Saturday. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 8 are:
Patchogue – 460 E Main St
Brentwood – 1650 Islip Ave
Greenlawn – 288 Pulaski Rd
Roslyn – 250 Willis Ave
Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
Babylon – Babylon Town Hall – 200 E Sunrise Hwy

For more information:
VIDEO: Aug. 7 update with PSEG Long Island President & COO Daniel Eichhorn
Flickr image gallery

PSEG Long Island: Storm Update – August 7, 2020 12:45 p.m.

• As of 12:30 p.m., 75% of the more than 420,000 customers affected by the storm have been restored.
• PSEG Long Island reports fewer than 105,000 storm-affected customers are without power as of 12:30 p.m.
• PSEG Long Island estimates 85% of storm-affected customers will be restored by the end of today.
• While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. This may unfortunately push some restorations past end of day Saturday.
• Over 3,500 lineworkers, tree trimmers and other personnel are now working around the clock, in 16-hour shifts, until every customer is restored.
• New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
• Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data.
• While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts.
• PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon.
• Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
• In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
• Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

Because of the extent of the outages, PSEG Long Island has opened six customer outreach centers today. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 7 are:
o Patchogue – 460 E Main St
o Brentwood – 1650 Islip Ave
o Greenlawn – 288 Pulaski Rd
o Roslyn – 250 Willis Ave
o Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
o Babylon – Babylon Town Hall – 200 E Sunrise Hwy

Customer Safety:
• Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
• Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
• Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
• The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.

Other important safety notes:
• To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island: Storm Update – August 6, 2020 9:30 p.m.

• PSEG Long Island continues to make strong progress restoring customers affected by Tropical Storm Isaias. As of 9:30 p.m. today, fewer than 108,000 customers remain without power.
• PSEG Long Island estimates 85% of customers will be restored by end of day Friday, with the remainder restored by end of day Saturday. Nearly 3,000 lineworkers, tree trimmers and other personnel are now working around the clock, in 16-hour shifts, until every customer is restored.
• Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data.
• While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts.

Because of the extent of the outages, PSEG Long Island will open six customer outreach centers tomorrow. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 7 are:
o Patchogue – 460 E Main St
o Brentwood – 1650 Islip Ave
o Greenlawn – 288 Pulaski Rd
o Roslyn – 250 Willis Ave
o Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
o Babylon – Babylon Town Hall – 200 E Sunrise Hwy

• More than 3,000 fallen trees or large limbs have been reported. PSEG Long Island tree crews and contractors have already cleared more than 500 locations. They will continue to work nonstop to continue to clear debris.
• PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon.
• Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
• In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
• Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

Customer Safety:
• Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
• Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
• Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
• The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.

Other important safety notes:
• To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island: Storm Update – August 6, 2020 9:45 a.m.

PSEG Long Island worked through the night and has restored approximately 300,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.

In total, the storm affected approximately 440,000 customers. Fewer than 140,000 customers remain without power.

Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data.

While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts.

PSEG Long Island estimates 85% of customers will be restored by end of day Friday, with the remainder restored by end of day Saturday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.

More than 3,000 fallen trees or large limbs have been reported. PSEG Long Island tree crews and contractors have already cleared more than 500 locations. They will continue to work nonstop to continue to clear debris.

Because of the extent of the outages, PSEG Long Island will open five customer outreach centers today, from 11 a.m. until 6 p.m. (or supplies run out), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service. The locations are:

Hicksville, 175 E. Old Country Road
Roslyn, 250 Willis Ave. (Roslyn Heights)
Patchogue, 460 E Main Street
Brentwood, 1650, Islip Ave.
Woodmere, Five Towns Shopping Center – 253-01 Rockaway Blvd.

PSEG Long Island: Storm Update – August 5, 2020 10:00 p.m.

Continuing strong progress, PSEG Long Island employees and contractor crews have restored more than 260,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.

In total, the storm affected approximately 420,000 customers. Approximately 160,000 customers remained without power as of 10 p.m.

PSEG Long Island estimates 85% of customers will be restored by end of day Friday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.

PSEG Long Island tree crews and contractors have already cleared fallen limbs or trees from 500 locations. They will continue to work nonstop to continue to clear debris.

At no time did the challenges we faced with our communications systems impact our restoration efforts. We have still been able to assess the full extent of the damage and dispatch crews to the impacted areas.

PSEG Long Island understands how critical it is to share accurate and timely information with our customers. We have overcome many of the issues with Verizon that affected our call center operations yesterday, and we are working diligently to improve all of our systems to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.

Because of the extent of the outages, PSEG Long Island will open four customer outreach centers tomorrow, from 11 a.m. until 6 p.m. (or supplies run out), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.The locations are:
Hicksville, 175 E. Old Country Road
Roslyn, 250 Willis Ave. (Roslyn Heights)
Patchogue, 460 E Main Street
Brentwood, 1650, Islip Ave.

PSEG Long Island: Storm Update – August 5, 2020 6:30 p.m.

As of 3 p.m., PSEG Long Island employees and contractor crews have restored more than 244,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.

In total, the storm affected approximately 420,000 customers. Approximately 176,000 customers remained without power as of 3 p.m.

PSEG Long Island estimates 85% of customers will be restored by Friday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.

At no time did the challenges we faced with our communications systems impact our restoration efforts. We have still been able to assess the full extent of the damage and dispatch crews to the impacted areas.

PSEG Long Island understands how critical it is to share accurate and timely information with our customers. We have overcome many of the issues with Verizon that affected our call center operations yesterday, and we are working diligently to improve all of our systems to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.

PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon.

PSEG Long Island: Storm Update – August 5, 2020 11:00 a.m.

“We have made great progress overnight, restoring more than 220,000 customers affected by the strongest tropical storm to hit the area in years, and we will not rest until everyone’s power is back on,” said Daniel Eichhorn, president and COO of PSEG Long Island and chief customer officer of PSEG Long Island and PSE&G. “We have also overcome many of the issues with Verizon that affected our call center operations yesterday. We understand how critical it is to share accurate and timely information with our customers and we continue working diligently to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.”

PSEG Long Island employees and contractor crews have restored more than 220,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.

At no time did the challenges we faced with our communications systems impact our restoration efforts. We have still been able to assess the full extent of the damage and dispatch crews to the impacted areas.

Damage was severe, and some outages could last for an extended period.

PSEG Long Island understands how critical it is to share accurate and timely information with our customers. We are seeing significant improvements in our call center operations since yesterday and we are working diligently to improve all of our systems to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.

Because of the extent of the outages, PSEG Long Island will open four customer outreach centers today, starting at 10 a.m., providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service. The locations are:

Hicksville, 175 E. Old Country Road
Roslyn, 250 Willis Ave. (Roslyn Heights)
Greenlawn, 288 Pulaski Rd.
Brentwood, 1650, Islip Ave.

We have deployed more than 2,000 crews, including workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon. Both in-house and contractors crews will work 16-hour shifts, around the clock, until every customer is restored.

Due to the extent of the damage, estimated restoration times may not be available or may be refined as additional information is gathered.

Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

PSEG Long Island: Storm Update – August 4, 2020 10:30 p.m.

PSEG Long Island is working around the clock to restore outages from Tropical Storm Isaias, which was one of the strongest to hit the service area in years. Damage was severe, and some outages could last for an extended period.

PSEG Long Island has already restored 90,000 customers affected by the storm. Approximately 331,000 customers are currently without power.

Our online map showing outages has been refreshed and can be viewed at https://mypowermap.psegliny.com/external/default.html. The numbers may fluctuate over the next few hours as we further refine our data.

The storm affected communications systems, creating challenges in getting information to our customers. PSEG Long Island is reliant on Verizon for its internet and telecommunications systems. Without reliable support from Verizon, our systems cannot perform as they should. PSEG Long Island is actively working with Verizon to address this issue, and PSEG and LIPA have asked the DPS for assistance.

This issue has not prevented PSEG Long Island from deploying more than 2,000 line workers, tree trimmers, surveyors and other personnel to restore service to our customers.

These crews, including many additional workers from other parts of the state and country who arrived as early as yesterday, will be working 16-hour shifts, around the clock, until every customer is restored.

Due to the extent of the damage, estimated restoration times may not be available or may be refined as additional information is gathered.

Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices.

PSEG Long Island: Storm Update – August 4, 2020 5:00 p.m.

Tropical Storm Isaias was one of the strongest to reach the service area in years, causing widespread, severe damage. Some outages could last for an extended period.

Strong winds and hazardous gusts downed trees, branches and wires, currently affecting more than 368,000 of our 1.1 million customers across Long Island and the Rockaways. We have already restored power to more than 36,000 customers.

PSEG Long Island is aware of the extent of the outages across Long Island and the Rockaways caused by today’s quick-moving storm. We are actively assessing the damage and restoring outages as safely and quickly as possible. However, we are experiencing communications issues and are working with Verizon and other partners to resolve this matter as quickly as possible.

PSEG Long Island has additional personnel to repair damage and restore outages. More than 2,000 line workers, tree trimmers, surveyors and other utility personnel are onsite to address outages.

PSEG Long Island reminds customers that its crews are unable to work in bucket trucks to make repairs until the winds return to non-hazardous levels.

Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined.

As hazardous conditions subside, crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Customer Safety:
Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.

Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.

Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.

To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

Storm Update – August 3, 2020

TRACK ISAIAS & ITS POTENTIAL IMPACT

Tropical Storm Warning is in effect for Nassau and Suffolk Counties through Wednesday, August 5. The LIVOAD (Long Island Voluntary Organizations Active in Disaster) is monitoring the storm as it continues and will share information to provide the most meaningful support possible.

PSEG Long Island Is Preparing – August 1, 2020

PSEG Long Island continues to monitor the track and the potential impact Hurricane Isaias will have on its service territory early next week.

PSEG Long Island is ensuring additional supplies are on hand, including poles and transformers, and will have additional personnel ready to respond to the approaching storm. PSEG Long Island has made significant investments to make the electric system more resilient to the effects of extreme weather conditions. From storm hardening upgrades to ongoing enhanced tree maintenance and patrolling lines to major hospitals, proactive work allows the system to better withstand extreme weather.

“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved.

HOW YOU CAN PREPARE FOR ISAIAS
Ensure you have a battery-powered radio and fresh batteries.

Check your supply of flashlights, blankets, nonperishable food and bottled water.

Create an emergency communications plan.

Develop an evacuation plan.

Charge your cell phones, tablets and other mobile devices.

Make sure to have cash available. Banks may be closed or inaccessible after a storm.

Fill up your vehicle’s fuel tank.

Bring in unsecured objects and furniture from patios and balconies.

Compile a list of emergency phone numbers, including PSEG Long Island’s 24-hour Electric Service number: 1-800-490-0075.

Discuss storm and lightning safety with your family. Visit https://www.psegliny.com/page.cfm/Home/Safety for safety tips from Sesame Street, YouTube safety videos and more.

Follow PSEG Long Island on Facebook and Twitter for updates before, during and after the storm.

Downed wires should always be considered “live.” Do not approach or drive over a downed line, and do not touch anything it might be in contact with. If a wire falls on or near your car, stay inside the car, call 911 and do not get out until PSEG Long Island de-energizes the line. If you MUST exit the vehicle because it is on fire, jump as far as possible away from the vehicle, with both feet landing on the ground at the same time, and hop or shuffle away.

ELECTRICAL SAFETY GUIDELINES FOR FLASH FLOODS:
If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box.

Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.

Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.

If your home or business is flooded, PSEG Long Island can’t reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification before power can be restored.

Stay connected:
Download the new PSEG Long Island mobile app to report an outage and to receive information on restoration times, crew locations and more.
To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages.
To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com.
Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com.

Beat the Heat Resources

A Heat Advisory is in effect Monday, August 10 – Wednesday, August 12,  for much of Long Island

Credit: BeReadyLI Partner …Health and Welfare Council of Long Island

KNOW THE WARNING SIGNS

Call 911, if you or someone you know is experiencing any of the following symptoms:

Hot, dry skin

Trouble breathing

Rapid heartbeat

Confusion, disorientation, or dizziness

Nausea or vomiting

Learn more about staying safe in the heat

NASSAU COUNTY COOLING CENTERS

Cantiague Park Ice Rink (516-571-7056) located at 480 West John St. in Hicksville

Mitchel Field Complex – 1 Charles Lindbergh Blvd., Uniondale (516-572-0400)*

Wantagh Park Community Center – 1 King Road, Wantagh (516-571-7460)*

*Nassau County has recently updated their Cooling Center information and policies

Nassau County asks that you email press@nassaucountyny.gov to confirm the above listings as they are subject to change.

For more information on Nassau Cooling Centers, visit: https://www.nassaucountyny.gov/4690/Warming-Cooling-Centers

SUFFOLK COUNTY COOLING CENTERS

Suffolk Residents should call their Town to verify available cooling center resources.

Town of Babylon
Babylon residents can call the 24 hour public safety line 631-422-7600 if they require a cooling center.

Town of Huntington
Dix Hills Ice Rink (Lobby Sitting Area) Saturday-Thursday 6am-8pm, Friday 6am-10:30.

Town of Huntington Senior Beach House
239 Little Neck Road, Centerport
Beach House: (631) 261-9186
Cottage: (631) 261-1058
Monday-Saturday: 10am – 4pm, Sunday: 12pm – 5pm

Town of Huntington Senior Center
423 Park Avenue, Huntington, Phone: (631) 351-3253
Monday-Friday 8:30am to 4:30pm

Town of Riverhead
All Town Beach facilities will remain open with lifeguards until 7:00PM.

Town of Shelter Island
Senior Center is open as a cooling center: (631) 749-1059

PSEG Long Island Prepared to Meet Customer Demand in Extreme Heat

Updated July 27, 2020:

With temperatures of 90 degrees and higher forecasted for today and tomorrow, PSEG Long Island is prepared for the extreme heat and encourages its customers to be ready as well.

PSEG Long Island continues to expect to have enough electric capacity to meet customer demand for the high temperatures and high humidity. While there are no capacity concerns, PSEG Long Island will be activating its voluntary Smart Savers Thermostat program, as necessary, to reduce loading on the system and create future savings for customers.

“The highest level of electric demand this year determines how much power we have to purchase next year. Implementing this voluntary program will potentially lower our peak demand on some of the hottest days,” said Michael Voltz, director of energy efficiency and renewable energy for PSEG Long Island. “This will help generate savings for our customers in the future.”

PSEG Long Island’s Smart Savers Thermostat program saves participants money this year and potentially lowers customers’ bills next summer. PSEG Long Island must purchase power in advance, basing the amount on load forecasts and state-mandated capacity requirements that incorporate peak-usage levels from previous years. By reducing peak usage this year, the company lowers the amount of power that must be purchased in advance for next summer.

Approximately 18,500 customers who have elected to participate in this program may experience on- and off-cycling of their central air conditioning systems, or a small increase in temperature, between the hours of 3 and 6 p.m. today, July 27, and potentially on subsequent days, depending on the weather.

As an example, the conservation program shaved about 28 MW off peak demand when it was activated on July 30, 2019, reducing by $1.65 million the cost of power capacity PSEG Long Island purchased for this year. Activating the Smart Savers Thermostat program also allows PSEG Long Island to maintain an up-to-date assessment of the program’s capability to reduce demand on peak load days.

To limit the impact of hot weather and better manage electric usage, use power as efficiently as possible to keep cool and keep energy costs down. PSEG Long Island recommends the following tips for customers:

– Run major appliances such as washers, dryers, dishwashers, and pool pumps in the morning or late evening to avoid peak demand hours of 2 to 8 p.m.
– Put air conditioners on timers and don’t let them run when not at home
– Set air conditioners at 78 degrees or higher if health allows
– Use fans to circulate cool air, which helps cut air conditioner use
– Make sure you have replaced filters and that A/C coils are clean
– Set refrigerators and freezers at most efficient temperatures

High temperatures and high electric demand can sometimes cause scattered heat-related outages. PSEG Long Island has significant resources available and will address outages as quickly and safely as possible. Customers who experience an outage should call 1-800-490-0075.

Updated July 20, 2020:

With temperature continuing upwards of 90 degrees forecasted for today and tomorrow, PSEG Long Island is prepared for the extreme heat and encourages its customers to be ready as well.

PSEG Long Island continues to expect to have enough electric capacity to meet customer demand for the high temperatures and high humidity. While there are no capacity concerns, PSEG Long Island is planning to activate its voluntary Smart Savers Thermostat program to reduce loading on the system, which helps create future savings for customers.

“Implementing the voluntary program will potentially reduce load requirements by lowering the peak demand on some of the hottest days,” said Michael Voltz, director of energy efficiency and renewable energy for PSEG Long Island. “This will help generate savings for customers in the future.”

PSEG Long Island’s Smart Savers Thermostat program saves participants money this year and potentially lowers customers’ bills next summer. PSEG Long Island must purchase power in advance, basing the amount on load forecasts and state-mandated capacity requirements that incorporate peak-usage levels from previous years. By reducing peak usage this year, the company lowers the amount of power that must be purchased in advance for next summer.

Approximately 18,500 customers who have elected to participate in this program may experience on- and off-cycling of their central air conditioning systems, or a small increase in temperature, between the hours of 3 and 6 p.m.

The conservation program was last activated on July 30, 2019, resulting in about 28 MW of reduction in peak demand and $1.65 million in reduced capacity costs for this year. Activating the Smart Savers Thermostat program also allows PSEG Long Island to maintain an up-to-date assessment of the program’s capability to reduce demand on peak load days.

To limit the impact of hot weather and better manage electric usage, use power as efficiently as possible to keep cool and keep energy costs down. PSEG Long Island recommends the following tips for customers:

Run major appliances such as washers, dryers, dishwashers, and pool pumps in the morning or late evening to avoid peak demand hours of 2 to 8 p.m.

Put air conditioners on timers and don’t let them run when not at home

Set air conditioners at 78 degrees or higher if health allows

Use fans to circulate cool air, which helps cut air conditioner use

Make sure you have replaced filters and that A/C coils are clean

Set refrigerators and freezers at most efficient temperatures

High temperatures and high electric demand can sometimes cause scattered heat-related outages. PSEG Long Island has significant resources available and will address outages as quickly and safely as possible. Customers who experience an outage should call 1-800-490-0075.

Updated July 16, 2020:

The upcoming forecast consists of rain and possible thunderstorms for Friday and temperatures of 90 degrees and above for Saturday, Sunday and the beginning of next week. PSEG Long Island is prepared for any weather and to meet the increased electrical demand that high temperatures bring.

“PSEG Long Island has been working nonstop over the past six years to increase the electric infrastructure’s resilience to extreme weather. When the pandemic struck, we developed new, safe work procedures and continued to upgrade the system to increase reliability and meet the rise in electrical demand that high temperatures bring,” said John O’Connell, vice president of Transmission and Distribution Operations, PSEG Long Island. “We would also like to remind customers of the importance of personal safety in times of high heat.”

During extreme heat conditions, customers should:

Seek out air-conditioned spaces if their homes become too warm.

Stay hydrated by drinking plenty of water. Avoid drinks with caffeine or alcohol.

Avoid wearing dark colors because they absorb the sun’s rays.

Never leave children or pets alone in enclosed vehicles.

Avoid strenuous exercise during the hottest part of the day, which is between 10 a.m. and 2 p.m.

High temperatures and high electric demand can sometimes cause scattered heat-related outages. PSEG Long Island will have additional personnel available to address outages safely and as quickly as possible.

Stay connected:
Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more
To report an outage and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com

As a reminder, the safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

High temperatures can also lead to higher energy use, resulting in higher electric bills. To help save energy and money this summer, PSEG Long Island recommends the following tips for customers:

Do not cool an empty house. Set your thermostat higher when you are away, or use a smart thermostat to control the temperature in your home. Customers can receive an incentive on qualifying thermostats for enrolling in PSEG Long Island’s Smart Savers Thermostat program, which can be used to control usage during peak summer days. Visit https://www.psegliny.com/efficiency for more details.

Seal holes and cracks around doors and windows with caulk or weather-stripping.

Replace air filters monthly. Dirty filters make your air conditioner work harder.

Operate appliances in the morning or evening when it is cooler outside.

Set refrigerators and freezers to the most efficient temperatures

Replace old appliances with new energy efficient ENERGY STAR® appliances

Close blinds and draperies facing the sun to keep out the sun’s heat.

Ceiling fans cool fast and cost less than air conditioning. (In hot weather, set your ceiling fan to spin quickly, counterclockwise to push air downward toward the floor.)

PSEG Long Island energy efficiency programs provide residential and commercial customers with tools to lower energy use and save money. For information on PSEG Long Island energy saving programs and tips visit https://www.psegliny.com/savemoney.

One Loose Balloon Can Really Rain On Your Car Parade

Metallic balloons can cause power outages, fires if they contact electrical equipment

To see a video of what could happen when metallic balloons come in contact with electrical wires, click here: www.youtube.com/watch?v=jxgGYDccsQ4

June and July are filled with occasions to celebrate, including graduations, birthdays and Father’s Day. And while these celebrations have evolved into car parades and other events to maintain safe social distancing, one thing remains the same: Metallic party balloons can start fires and cause power outages if they drift into overhead electrical wires and equipment.

“The safety of our customers and employees is PSEG Long Island’s top priority,” said John O’Connell, PSEG Long Island’s vice president of Transmission and Distribution Operations. “Mylar balloons add extra festivity to our celebrations, but when released, they do present a threat to our electrical system and the safety of those nearby. We all need reasons to celebrate these days, so let’s spread the word and make sure we don’t let a stray balloon get in the way of that.”

The distinctive metallic coating on Mylar balloons conducts electricity. Because of this, when a Mylar balloon is exposed to a power line, it can cause a short circuit. This short circuit can lead to power outages, fires and possible injuries.

Safety is always PSEG Long Island’s top priority. To reduce the risk of outages and injuries, customers should keep the following safety tips in mind:

Mylar balloons and other decorations should be kept away from overhead power lines and equipment.

Make sure balloons are secured to a weight that is heavy enough to prevent them from floating away. Keep balloons tethered and attached to the weights at all times.

Always properly dispose of Mylar balloons by safely puncturing the balloon in several places to release the helium that otherwise could cause the balloon to float away.

NEVER touch a power line. Do not attempt to retrieve a balloon, toy or other type of debris that is entangled in an overhead power line. Call PSEG Long Island to report the problem at 1-800-490-0075 so our crews can remove the item safely.

Prepared for the Windy Weather

PSEG Long Island has social distancing plans in place to work safely and provide excellent service

PSEG Long Island is prepared for the windy, stormy conditions forecasted for the service area today and into early Friday. Strong winds are expected today with peak gusts up to 50 mph possible through the evening into Friday morning, along with the chance of heavy rain and thunderstorms. The gusty winds may cause tree limbs to break and pull down wires, causing outages.

“April has been a busy month for our crews, and we are once again ready with a full complement of personnel to respond safely and as quickly as possible to any service interruptions experienced by our customers as a result of this weather system,” said John O’Connell, PSEG Long Island’s vice president of Transmission and Distribution Operations.

“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

Stay connected:
– Download the new PSEG Long Island mobile app to report an outages and receive information on restoration times, crew locations and more.

– To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages

– To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com

-Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm

-Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com