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PSEG Long Island: Storm Update – August 12, 2020 10:00 p.m.
As of 10 p.m., PSEG Long Island reports that all of the 420,000 customers affected during the storm period have been restored. An additional 442 storm-related customer outages identified during the restoration process are expected to be completed tonight.
PSEG Long Island is actively restoring power to the remaining customers. The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and as quickly as possible.
PSEG Long Island utilized more than 6,500 lineworkers, tree trimmers and other field personnel, working around the clock, in 16-hour shifts.
In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
For more information: VIDEO: Aug. 12 update with PSEG Long Island President & COO Daniel Eichhorn Flickr image gallery
PSEG Long Island: Storm Update – August 12, 2020 4:00 p.m.
As of 3:45 p.m., PSEG Long Island reports 9,180 total customers without power. Approximately 290 of that total are outages reported during the storm period, which impacted 420,000 customers.
Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.
The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.
PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other field personnel working around the clock, in 16-hour shifts, until every customer is restored.
For more information: Flickr image gallery
PSEG Long Island: Storm Update – August 12, 2020 11:00 a.m.
As of 10:54 a.m., PSEG Long Island reports 11,807 total customers without power. Approximately 1,300 of that total are outages reported during the storm period, which impacted 420,000 customers.
The total outage map number includes new outages resulting from this morning’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.
PSEG Long Island has five customer outreach centers open today providing free water and ice. To provide the physical distancing necessary to ensure the safety of our employees and customers, the centers offer drive-thru service.
The locations open Wednesday, Aug. 12 from 10 a.m. to 4 p.m. (or while supplies last) are: – Patchogue – 460 E Main St – Brentwood – 1650 Islip Ave – Greenlawn – 288 Pulaski Rd – Roslyn Heights – 250 Willis Ave – Babylon – Babylon Town Hall – 200 E Sunrise Hwy
For more information: VIDEO: Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn Flickr image gallery
PSEG Long Island: Storm Update – August 12, 2020 7:00 a.m.
As of 6:29 a.m., PSEG Long Island reports 15,528 total customers without power. Approximately 1,700 of that total are outages reported during the storm period, which impacted 420,000 customers. The total number includes new outages resulting from this morning’s weather activity.
PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.
New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service.
The locations open Wednesday, August 12 are: – Patchogue – 460 E Main St – Brentwood – 1650 Islip Ave – Greenlawn – 288 Pulaski Rd – Roslyn Heights – 250 Willis Ave – Babylon – Babylon Town Hall – 200 E Sunrise Hwy
PSEG Long Island: Storm Update – August 11, 2020 9:45 p.m.
As of 9:29 p.m., PSEG Long Island reports 15,754 total customers without power. Approximately 1,900 of that total are outages reported during the storm period, which impacted 420,000 customers.
Our work plan for the rest of Tuesday and through the overnight hours is to address the largest remaining neighborhood outages with crews spread across Long Island and the Rockaways.
Outages impacting individual service lines to homes will be completed on Wednesday.
Due to the extended power outage, PSEG Long Island will open five customer outreach centers tomorrow. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service.
The locations open Wednesday, August 12 will be: – Patchogue – 460 E Main St – Brentwood – 1650 Islip Ave – Greenlawn – 288 Pulaski Rd – Roslyn Heights – 250 Willis Ave – Babylon – Babylon Town Hall – 200 E Sunrise Hwy
Customer Safety: Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.
Other important safety notes: To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
PSEG Long Island: Storm Update – August 11, 2020 8:45 a.m.
As of 8:45 a.m., PSEG Long Island reports 31,857 total customers without power. Approximately 6,600 of that total are outages reported during the storm period, which impacted 420,000 customers.
We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems within neighborhoods and individual service lines to homes.
We expect that all work we have been able to identify to date will be completed by end of day Wednesday.
PSEG Long Island took on an additional 800 workers Monday and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
The locations for Aug. 11 are: Patchogue – 460 E Main St. Brentwood – 1650 Islip Ave. Greenlawn – 288 Pulaski Rd. Roslyn – 250 Willis Ave. Babylon – Babylon Town Hall – 200 E Sunrise Hwy.
For more information: VIDEO: Aug. 10 update with PSEG Long Island President & COO Daniel Eichhorn Flickr image gallery
PSEG Long Island: Storm Update – August 10, 2020 11:30 a.m.
As of 11:30 a.m., PSEG Long Island reports approximately 17,000 of the approximately 420,000 storm-affected customers remain without power, with 403,000 customers restored.
We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems on service lines.
The outage map includes outages from the following three sources: Storm-related outages as reported during the storm period; Storm-related outages identified during the restoration process as well as intentional outages to make the area safe for ongoing restoration; New outages not directly related to the storm that continue to be reported and assessed, as on any non-storm day.
PSEG Long Island took on an additional 800 workers today and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
The locations for Aug. 10 are: Patchogue – 460 E Main St Brentwood – 1650 Islip Ave Greenlawn – 288 Pulaski Rd Roslyn – 250 Willis Ave Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd Babylon – Babylon Town Hall – 200 E Sunrise Hwy Far Rockaway – 19-09 Plainview Ave-the lot is on the south side of Plainview Ave. between Beach 19th and Beach 20th St.
PSEG Long Island: Storm Update – August 9, 2020 12:00 p.m.
As of 12:00 p.m., PSEG Long Island reports approximately 35,000 of the approximately 420,000 storm-affected customers remain without power.
As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have most customers restored by end of today, with some jobs moving into Monday.
While we have made steady progress overnight, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.
The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.
We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
More than 5,600 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.
Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
The locations for Aug. 9 are: Patchogue – 460 E Main St Brentwood – 1650 Islip Ave Greenlawn – 288 Pulaski Rd Roslyn – 250 Willis Ave Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd Babylon – Babylon Town Hall – 200 E Sunrise Hwy
For more information: VIDEO: Aug. 8 update with PSEG Long Island President & COO Daniel Eichhorn Flickr image gallery
PSEG Long Island: Storm Update – August 8, 2020 10:30 p.m.
PSEG Long Island reports approximately 60,000 of the approximately 420,000 storm-affected customers remain without power.
As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have customers restored by end of day Sunday, with some jobs moving into Monday.
Almost 4,000 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.
While we have made steady progress, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.
PSEG Long Island: Storm Update – August 7, 2020 10:15 a.m.
As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects nearly all customers to be restored by end of day Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.
While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.
Over 3,500 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.
As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs. As we continue to assess the damage estimated restoration times will be refined.
PSEG Long Island reports fewer than 95,000 of the approximately 420,000 storm-affected customers remain without power.
PSEG Long Island: Storm Update – August 7, 2020 9:45 p.m.
As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs.
As we continue to assess the damage estimated restoration times will be refined. We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
As of 9:30 p.m., PSEG Long Island reports fewer than 95,000 of the approximately 420,000 storm-affected customers remain without power.
Because of the extent of the outages, PSEG Long Island will open six customer outreach centers on Saturday. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
The locations for Aug. 8 are: Patchogue – 460 E Main St Brentwood – 1650 Islip Ave Greenlawn – 288 Pulaski Rd Roslyn – 250 Willis Ave Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd Babylon – Babylon Town Hall – 200 E Sunrise Hwy
PSEG Long Island: Storm Update – August 7, 2020 6:30 p.m.
As of 6 p.m., 75% of the more than 420,000 customers affected by the storm have been restored.
PSEG Long Island reports fewer than 104,000 storm-affected customers are without power.
PSEG Long Island continues to make strong progress amid severe storm damage and estimates 85% of storm-affected customers will be restored by the end of today.
For example, many of the remaining jobs require multiple stages: tree removal, pole replacement, and restringing wires. While tree trim personnel are embedded with many line crews to maximize efficiency, this type of extensive job can still take a crew half a day and result in only 20 to 40 customers restored.
This may unfortunately push some restorations to Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.
While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts
For more information: VIDEO: Aug. 7 update with PSEG Long Island President & COO Daniel Eichhorn Flickr image gallery
PSEG Long Island: Storm Update – August 7, 2020 12:45 p.m.
• As of 12:30 p.m., 75% of the more than 420,000 customers affected by the storm have been restored. • PSEG Long Island reports fewer than 105,000 storm-affected customers are without power as of 12:30 p.m. • PSEG Long Island estimates 85% of storm-affected customers will be restored by the end of today. • While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. This may unfortunately push some restorations past end of day Saturday. • Over 3,500 lineworkers, tree trimmers and other personnel are now working around the clock, in 16-hour shifts, until every customer is restored. • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible. • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data. • While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts. • PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon. • Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers. • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible. • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.
Because of the extent of the outages, PSEG Long Island has opened six customer outreach centers today. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
The locations for Aug. 7 are: o Patchogue – 460 E Main St o Brentwood – 1650 Islip Ave o Greenlawn – 288 Pulaski Rd o Roslyn – 250 Willis Ave o Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd o Babylon – Babylon Town Hall – 200 E Sunrise Hwy
Customer Safety: • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires. • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines. • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path. • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.
Other important safety notes: • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
PSEG Long Island: Storm Update – August 6, 2020 9:30 p.m.
• PSEG Long Island continues to make strong progress restoring customers affected by Tropical Storm Isaias. As of 9:30 p.m. today, fewer than 108,000 customers remain without power. • PSEG Long Island estimates 85% of customers will be restored by end of day Friday, with the remainder restored by end of day Saturday. Nearly 3,000 lineworkers, tree trimmers and other personnel are now working around the clock, in 16-hour shifts, until every customer is restored. • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data. • While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts.
Because of the extent of the outages, PSEG Long Island will open six customer outreach centers tomorrow. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
• More than 3,000 fallen trees or large limbs have been reported. PSEG Long Island tree crews and contractors have already cleared more than 500 locations. They will continue to work nonstop to continue to clear debris. • PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon. • Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers. • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible. • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.
PSEG Long Island: Storm Update – August 6, 2020 9:45 a.m.
PSEG Long Island worked through the night and has restored approximately 300,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.
In total, the storm affected approximately 440,000 customers. Fewer than 140,000 customers remain without power.
Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will fluctuate as we refine the data.
While we have experienced issues with our communications systems, at no time did these challenges impact restoration efforts.
PSEG Long Island estimates 85% of customers will be restored by end of day Friday, with the remainder restored by end of day Saturday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.
More than 3,000 fallen trees or large limbs have been reported. PSEG Long Island tree crews and contractors have already cleared more than 500 locations. They will continue to work nonstop to continue to clear debris.
Because of the extent of the outages, PSEG Long Island will open five customer outreach centers today, from 11 a.m. until 6 p.m. (or supplies run out), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service. The locations are:
Hicksville, 175 E. Old Country Road Roslyn, 250 Willis Ave. (Roslyn Heights) Patchogue, 460 E Main Street Brentwood, 1650, Islip Ave. Woodmere, Five Towns Shopping Center – 253-01 Rockaway Blvd.
PSEG Long Island: Storm Update – August 5, 2020 10:00 p.m.
Continuing strong progress, PSEG Long Island employees and contractor crews have restored more than 260,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.
In total, the storm affected approximately 420,000 customers. Approximately 160,000 customers remained without power as of 10 p.m.
PSEG Long Island estimates 85% of customers will be restored by end of day Friday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.
PSEG Long Island tree crews and contractors have already cleared fallen limbs or trees from 500 locations. They will continue to work nonstop to continue to clear debris.
At no time did the challenges we faced with our communications systems impact our restoration efforts. We have still been able to assess the full extent of the damage and dispatch crews to the impacted areas.
PSEG Long Island understands how critical it is to share accurate and timely information with our customers. We have overcome many of the issues with Verizon that affected our call center operations yesterday, and we are working diligently to improve all of our systems to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.
Because of the extent of the outages, PSEG Long Island will open four customer outreach centers tomorrow, from 11 a.m. until 6 p.m. (or supplies run out), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.The locations are: Hicksville, 175 E. Old Country Road Roslyn, 250 Willis Ave. (Roslyn Heights) Patchogue, 460 E Main Street Brentwood, 1650, Islip Ave.
PSEG Long Island: Storm Update – August 5, 2020 6:30 p.m.
As of 3 p.m., PSEG Long Island employees and contractor crews have restored more than 244,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.
In total, the storm affected approximately 420,000 customers. Approximately 176,000 customers remained without power as of 3 p.m.
PSEG Long Island estimates 85% of customers will be restored by Friday. More than 2,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts until every customer is restored.
PSEG Long Island is assisted by workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon.
PSEG Long Island: Storm Update – August 5, 2020 11:00 a.m.
“We have made great progress overnight, restoring more than 220,000 customers affected by the strongest tropical storm to hit the area in years, and we will not rest until everyone’s power is back on,” said Daniel Eichhorn, president and COO of PSEG Long Island and chief customer officer of PSEG Long Island and PSE&G. “We have also overcome many of the issues with Verizon that affected our call center operations yesterday. We understand how critical it is to share accurate and timely information with our customers and we continue working diligently to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.”
PSEG Long Island employees and contractor crews have restored more than 220,000 customers affected by Tropical Storm Isaias, which was one of the strongest to hit the service area in years.
Damage was severe, and some outages could last for an extended period.
PSEG Long Island understands how critical it is to share accurate and timely information with our customers. We are seeing significant improvements in our call center operations since yesterday and we are working diligently to improve all of our systems to fully resolve these issues. We urge customers to use the automated voice response system whenever possible: 1-800-490 0075.
Because of the extent of the outages, PSEG Long Island will open four customer outreach centers today, starting at 10 a.m., providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service. The locations are:
Hicksville, 175 E. Old Country Road Roslyn, 250 Willis Ave. (Roslyn Heights) Greenlawn, 288 Pulaski Rd. Brentwood, 1650, Islip Ave.
We have deployed more than 2,000 crews, including workers from New York, New Jersey, Michigan, Ohio, Kentucky, Indiana, Florida, Alabama, Kansas and Missouri. Many arrived before the storm began and were immediately available to start restoration work yesterday afternoon. Both in-house and contractors crews will work 16-hour shifts, around the clock, until every customer is restored.
Due to the extent of the damage, estimated restoration times may not be available or may be refined as additional information is gathered.
Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
PSEG Long Island: Storm Update – August 4, 2020 10:30 p.m.
PSEG Long Island is working around the clock to restore outages from Tropical Storm Isaias, which was one of the strongest to hit the service area in years. Damage was severe, and some outages could last for an extended period.
PSEG Long Island has already restored 90,000 customers affected by the storm. Approximately 331,000 customers are currently without power.
Our online map showing outages has been refreshed and can be viewed at https://mypowermap.psegliny.com/external/default.html. The numbers may fluctuate over the next few hours as we further refine our data.
The storm affected communications systems, creating challenges in getting information to our customers. PSEG Long Island is reliant on Verizon for its internet and telecommunications systems. Without reliable support from Verizon, our systems cannot perform as they should. PSEG Long Island is actively working with Verizon to address this issue, and PSEG and LIPA have asked the DPS for assistance.
This issue has not prevented PSEG Long Island from deploying more than 2,000 line workers, tree trimmers, surveyors and other personnel to restore service to our customers.
These crews, including many additional workers from other parts of the state and country who arrived as early as yesterday, will be working 16-hour shifts, around the clock, until every customer is restored.
In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices.
PSEG Long Island: Storm Update – August 4, 2020 5:00 p.m.
Tropical Storm Isaias was one of the strongest to reach the service area in years, causing widespread, severe damage. Some outages could last for an extended period.
Strong winds and hazardous gusts downed trees, branches and wires, currently affecting more than 368,000 of our 1.1 million customers across Long Island and the Rockaways. We have already restored power to more than 36,000 customers.
PSEG Long Island is aware of the extent of the outages across Long Island and the Rockaways caused by today’s quick-moving storm. We are actively assessing the damage and restoring outages as safely and quickly as possible. However, we are experiencing communications issues and are working with Verizon and other partners to resolve this matter as quickly as possible.
PSEG Long Island has additional personnel to repair damage and restore outages. More than 2,000 line workers, tree trimmers, surveyors and other utility personnel are onsite to address outages.
PSEG Long Island reminds customers that its crews are unable to work in bucket trucks to make repairs until the winds return to non-hazardous levels.
Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined.
As hazardous conditions subside, crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
Storm Update – August 3, 2020
TRACK ISAIAS & ITS POTENTIAL IMPACT
Tropical Storm Warning is in effect for Nassau and Suffolk Counties through Wednesday, August 5. The LIVOAD (Long Island Voluntary Organizations Active in Disaster) is monitoring the storm as it continues and will share information to provide the most meaningful support possible.
PSEG Long Island Is Preparing – August 1, 2020
PSEG Long Island continues to monitor the track and the potential impact Hurricane Isaias will have on its service territory early next week.
PSEG Long Island is ensuring additional supplies are on hand, including poles and transformers, and will have additional personnel ready to respond to the approaching storm. PSEG Long Island has made significant investments to make the electric system more resilient to the effects of extreme weather conditions. From storm hardening upgrades to ongoing enhanced tree maintenance and patrolling lines to major hospitals, proactive work allows the system to better withstand extreme weather.
“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”
The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved.
HOW YOU CAN PREPARE FOR ISAIAS Ensure you have a battery-powered radio and fresh batteries.
Check your supply of flashlights, blankets, nonperishable food and bottled water.
Create an emergency communications plan.
Develop an evacuation plan.
Charge your cell phones, tablets and other mobile devices.
Make sure to have cash available. Banks may be closed or inaccessible after a storm.
Fill up your vehicle’s fuel tank.
Bring in unsecured objects and furniture from patios and balconies.
Compile a list of emergency phone numbers, including PSEG Long Island’s 24-hour Electric Service number: 1-800-490-0075.
Discuss storm and lightning safety with your family. Visit https://www.psegliny.com/page.cfm/Home/Safety for safety tips from Sesame Street, YouTube safety videos and more.
Follow PSEG Long Island on Facebook and Twitter for updates before, during and after the storm.
Downed wires should always be considered “live.” Do not approach or drive over a downed line, and do not touch anything it might be in contact with. If a wire falls on or near your car, stay inside the car, call 911 and do not get out until PSEG Long Island de-energizes the line. If you MUST exit the vehicle because it is on fire, jump as far as possible away from the vehicle, with both feet landing on the ground at the same time, and hop or shuffle away.
ELECTRICAL SAFETY GUIDELINES FOR FLASH FLOODS: If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box.
If your home or business is flooded, PSEG Long Island can’t reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification before power can be restored.
Stay connected: Download the new PSEG Long Island mobile app to report an outage and to receive information on restoration times, crew locations and more. To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages. To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com. Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm. Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com.
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